malqorinestiva - Therapeutic Meditation & Personal Growth

Information We Collect

At malqorinestiva, we collect various types of information to provide you with exceptional therapeutic meditation experiences and personalized learning journeys. Understanding what we collect helps you make informed decisions about sharing your information with us.

Personal Information You Provide

Contact details including your name, email address, phone number, and postal address
Account credentials such as usernames, passwords, and security questions
Profile information including meditation experience level, wellness goals, and preferences
Communication records when you contact our support team or participate in surveys
Payment information processed securely through our certified payment providers
Health and wellness data you choose to share for personalized program recommendations

Information Collected Automatically

When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure platform security. This includes your IP address, browser type, device characteristics, operating system details, and pages you visit. We also track your interaction patterns with our meditation content to suggest relevant programs and measure engagement effectiveness.

Data Category	Examples	Collection Method
Identity Data	Name, email, phone number	Registration forms, account creation
Technical Data	IP address, browser info, device type	Cookies, analytics tools
Usage Data	Session duration, content preferences	Platform interaction tracking
Communication Data	Support messages, feedback	Contact forms, email exchanges

How We Use Your Information

We use your personal information thoughtfully and purposefully to enhance your therapeutic meditation journey while respecting your privacy rights. Every use of your data serves a legitimate purpose that benefits your experience or protects our community.

Primary Purpose: We process your information primarily to deliver personalized meditation programs, track your progress, and provide ongoing support for your wellness journey.

Service Delivery

Creating personalized meditation experiences, tracking your progress, providing access to premium content, and delivering technical support when needed.

Communication

Sending program updates, wellness tips, important service announcements, and responding to your questions or feedback requests.

Platform Improvement

Analyzing usage patterns to enhance our meditation programs, developing new features based on user needs, and optimizing website performance.

Legal Compliance

Meeting our obligations under Australian privacy laws, maintaining accurate records, and protecting against fraudulent activities or security threats.

We never sell your personal information to third parties for marketing purposes. When we share data with trusted partners, it's strictly limited to providing the services you've requested and under strict confidentiality agreements.

Data Sharing and Third Parties

Your trust is paramount to us, which is why we maintain strict standards for when and how we share your information. We only work with carefully vetted partners who demonstrate the same commitment to privacy protection that we maintain.

Service Providers We Work With

Payment processors who handle transactions securely and are PCI DSS compliant
Cloud hosting providers that store data in Australian data centres with military-grade security
Email service providers for sending program updates and important communications
Analytics providers who help us understand how users engage with our meditation content
Customer support platforms that enable us to respond to your questions efficiently

All third-party providers sign comprehensive data processing agreements that require them to protect your information with the same standards we maintain internally. They can only use your data for the specific services they provide to us.

We may disclose your information if required by Australian law, court orders, or regulatory authorities. In such cases, we'll notify you unless legally prohibited from doing so. If malqorinestiva ever undergoes a business transition like a merger or acquisition, your data would transfer under the same privacy protections outlined in this policy.

Your Privacy Rights

Under Australian Privacy Principles and international privacy standards, you have significant control over your personal information. We've designed our systems to make exercising these rights as straightforward as possible.

Access Your Data

Request a complete copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Correction Rights

Update or correct any inaccurate personal information in your account, ensuring your profile reflects current and accurate details.

Deletion Requests

Ask us to delete your personal information, subject to certain legal and operational requirements for maintaining service continuity.

Data Portability

Receive your personal information in a structured, commonly used format that you can transfer to another service provider.

Restrict Processing

Limit how we use your information in specific circumstances while maintaining your account access and core service functionality.

Withdraw Consent

Revoke permission for optional data processing activities, though this may limit some personalized features of our service.

To exercise any of these rights, simply contact our privacy team using the information provided below. We typically respond to privacy requests within 30 days and never charge fees for legitimate requests. If you're not satisfied with our response, you have the right to lodge a complaint with the Australian Privacy Commissioner.

Data Security Measures

Protecting your personal information is a responsibility we take seriously. We've invested in enterprise-grade security infrastructure and maintain rigorous protocols to safeguard your data against unauthorized access, theft, or misuse.

Technical Safeguards

All data transmission occurs over encrypted SSL connections, and we store your information using advanced encryption standards (AES-256). Our servers are hosted in secure Australian data centres with 24/7 monitoring, biometric access controls, and redundant backup systems. We conduct regular security audits and vulnerability assessments to identify and address potential risks proactively.

Administrative Controls

Access to your personal information is strictly limited to authorized personnel who need it to perform their job functions. All staff members undergo comprehensive privacy training and sign confidentiality agreements. We maintain detailed access logs and conduct regular reviews to ensure information access remains appropriate and necessary.

Security Incident Response: In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, notify affected users promptly, and work with relevant authorities as required by Australian law.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and meet legal obligations. Our retention practices balance your privacy rights with operational requirements and regulatory compliance needs.

1

Active Account Period

While your account remains active, we retain all necessary information to provide personalized meditation programs and track your wellness journey progress.

2

Account Closure

When you close your account, we begin our deletion process but retain certain information for 12 months to handle any questions about past services or billing inquiries.

3

Legal Requirements

Some information must be retained for up to 7 years to meet Australian business record requirements, particularly financial and tax-related data.

4

Complete Deletion

After all retention periods expire, we permanently delete your information from our systems and ensure it cannot be recovered or reconstructed.

You can request immediate deletion of your account and associated data at any time, subject to our legal obligations. We'll confirm completion of the deletion process and provide you with a reference number for your records.

International Data Transfers

While we primarily store your data in Australia, some of our trusted service providers operate globally. When we transfer your information internationally, we ensure it receives equivalent protection to what's required under Australian privacy law.

Transfer Safeguards

All international transfers occur under approved mechanisms such as adequacy decisions, standard contractual clauses, or binding corporate rules. We conduct due diligence on the privacy laws and practices in destination countries and require contractual commitments from recipients to maintain appropriate protection levels.

Currently, some of your data may be processed in the United States, Canada, and the European Union by our analytics and communication service providers. These transfers are essential for delivering our global meditation platform while maintaining the high service standards you expect.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you interact with our meditation programs. Understanding these technologies helps you make informed choices about your online privacy.

Types of Cookies We Use

Essential cookies that enable basic website functionality and secure account access
Preference cookies that remember your meditation program settings and language choices
Analytics cookies that help us understand user behavior and improve our platform
Performance cookies that monitor website loading times and technical performance

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We respect "Do Not Track" signals and provide granular controls for marketing and analytics cookies through our preference centre.

Children's Privacy

Our therapeutic meditation services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we take immediate steps to delete it from our systems.

Parents or guardians who believe their child has provided us with personal information should contact us immediately. We will investigate the matter promptly and take appropriate action to protect the child's privacy.

For families interested in mindfulness and meditation practices for younger individuals, we recommend consulting with qualified healthcare professionals who specialize in child and adolescent wellness programs.

Policy Updates and Changes

We periodically review and update this privacy policy to reflect changes in our services, legal requirements, or privacy best practices. When we make significant changes that affect how we handle your personal information, we'll notify you through multiple channels.

You'll receive email notifications about important policy changes at least 30 days before they take effect. We also post updates on our website and may display prominent notices when you log into your account. Continued use of our services after policy changes indicates your acceptance of the updated terms.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when we most recently modified the policy.

Privacy Policy